SHIPPING POLICY

Orders are processed once payment is received and verified against your order ID. Verified orders ship within 48 business hours(Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Pacific Time may begin processing the following business day. You will receive a shipping confirmation with tracking information as soon as your order ships.

We currently ship to all 50 U.S. states. We do not ship internationally at this time. Please provide a physical street address rather than a PO Box so the carrier can deliver and, where applicable, confirm receipt.

Products flagged as Preorder may ship up to 5 business days beyond the standard processing window. If your order contains a mix of in-stock and preorder items, the entire order will ship together once all items are ready, unless you request split shipping (additional charges apply).

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for the carrier to activate the tracking link.

Optional shipping protection is offered at checkout and covers loss, theft, or damage in transit per the terms displayed. Without shipping protection, claims for lost or stolen packages after carrier confirmation of delivery are limited (see our Refund Policy).

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Address changes cannot be guaranteed once an order has entered fulfillment.

If a package is marked delivered but you cannot locate it, please: (a) check with household members and neighbors, (b) wait 24 hours as carriers sometimes prematurely scan, then (c) contact us and the carrier.

All orders ship in plain, unbranded outer packaging with no product references on the exterior.

Shipping questions: info@metracorelabs.com